When a customer finds they've become the victim of identity theft, their first response is usually one of panic, which is understandable. From the initial phone call to identity recovery, we always treat our customers with care, concern, and understanding. We know what you're going through, and we're here to help.
"My daughter had her purse stolen. We had reason to believe that an identity thief was using information taken from her purse. I reported it to ID Theft Assist. Our advocate was very helpful. He explained what he was going to do and why he was doing it. After our initial contact, he followed up daily until he was confident that we covered all of our bases. What I felt was so amazing about the process was he told us what ID Theft Assist was doing for us, not telling us what we needed to be doing for ourselves."
- Dallas, TX
"Thank you for your services and concern. I received a call within 15 minutes and the coordinator was very helpful. He explained what he was going to do and why. He followed up daily. What I felt was so amazing and I am incredibly pleased with the concern and services extended to our family at a very traumatic time."
- Shelbyville, Kentucky
"I am a recent survivor of identity theft. I consider myself a survivor and not a victim because of the help I received from ID Theft Assist. When I first realized that my identity had been stolen, I didn't know what to do.
When I first called ID Theft Assist, the representative walked me through the procedures for resolving identity-theft disputes. We reviewed my credit report line-by-line and came up with a game plan to move forward. The representative didn't just tell me who and where to call but placed calls and wrote letters on my behalf. he then stayed in close contact providing me with updates and informing me of correspondence I could expect to receive in the mail.
For me, working with ID Theft Assist removed the fear and anxiety associated with identity theft. I had someone on my team with experience to guide me through the process. ID Theft Assist provides a great service, and I feel very fortunate to be a customer."
- Atlanta, GA
"They handled it extremely professional and followed through smoothly. The coordinator was very helpful, courteous, and professional."
